Shipping and Returns

DELIVERY METHODS

All perishable products are sent with gel packs (depending on the product) via Fedex overnight.

 

DELIVERY DATE

You select at checkout the date that you would like your products delivered. Fedex can deliver your product Tuesday through Saturday (where Saturday delivery is available), except on holidays or the day after a holiday.

 

SAME DAY SHIPPING ORDER DEADLINE

Same-day shipping orders need to be placed by 3 PM EST, Monday through Friday.

 

DELIVERY ADDRESS

Please send packages to a location where there will be someone available to receive a FedEx delivery on the designated delivery day. We are not responsible for products that spoil if there is not someone to receive them on the date requested.

 

SIGNATURE REQUIREMENT

Shipments over $500 in value will require a signature on delivery.

 

REDIRECTING SHIPMENTS IN TRANSIT

In the event you need to change the shipping address on an order after it has shipped, contact us immediately. We may be able to redirect it in transit. We may, at our discretion, charge an additional $10 for this service in order to cover redirect fees incurred with the shipping company.

 

SATURDAY DELIVERY

Saturday delivery is available to most locations for an additional $10 charge.

 

SHIPMENTS OUTSIDE THE CONTINENTAL US & SURCHARGES

We only ship within the United States, the US Virgin Islands and Puerto Rico. Limitations and surcharges apply to shipments outside the continental United States:

 

Hawaii & Alaska: $10 surcharge (may be waived at our discretion depending on the size of your order).

 

Puerto Rico & the US Virgin Islands: Call for a shipping quote.

 

WAYS TO ORDER

There are 2 ways to place an order:

1) Order online through the secure shopping cart.
2) Call us at 1-877-462-0533 during business hours to place your order over the phone.

 

SPECIAL REQUESTS

 We have access to thousands of additional items. If there is a particular item you are looking for, but do not see, please contact us and we will source it for you.

We guarantee that your order will arrive in excellent condition.

For the most part, we do not take returns. However, at our sole discretion, we may issue you a credit or resend your order if the product is not in excellent condition.

If you would like to request a credit or your order to be re-sent, here’s what to do:

We are not responsible for products that spoil if there is not someone to receive your FedEx delivery on the date that you request it.